Man And Van Harringay Terms and Conditions

These Terms and Conditions apply to all bookings made with Man And Van Harringay and govern the provision of removal, transport, loading, unloading, and related services supplied by our company. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to set out a clear agreement between the customer and the man and van Harringay service provider so that both parties understand their rights, obligations, and limitations.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the Man and Van Harringay service, and references to “you” or “the customer” mean the person, business, or organisation booking the service. The terms apply whether the booking is made by phone, email, online form, or any other accepted method. If a customer books on behalf of another person, the person making the booking confirms that they have authority to accept these terms on that person’s behalf.

The service agreement covers domestic and commercial moves, collections, deliveries, and general transport work requested as part of a van and labour service. Unless expressly agreed in writing, we do not act as a specialist removal company for high-value, fragile, or regulated goods requiring specific handling standards. Any service described by a customer must be accurate and complete, as the price, equipment, staffing, and availability are based on the information provided at the time of booking.

Bookings are confirmed only when we accept the request and, where required, receive any deposit or advance payment agreed in writing. A quotation provided by Man and Van Harringay is usually based on the details supplied by the customer, including access conditions, volume of items, distance, number of floors, and any special handling requirements. Quotations are not fixed unless expressly stated as fixed in writing. If the actual work differs from the original description, we may revise the price accordingly.

It is the customer’s responsibility to provide full and accurate information at the time of booking. This includes details of the pickup and delivery addresses, access restrictions, parking limitations, lift availability, item dimensions, and any matters that may affect timing or labour. Where inaccurate information is provided, the man and van Harringay team may need to adjust the booking, delay the service, or charge additional fees for extra time, vehicle use, or manpower. We will make reasonable efforts to notify the customer of any necessary changes before proceeding.

We reserve the right to refuse or cancel a booking where the service requested is unsafe, unlawful, beyond the scope of our standard operations, or likely to damage property, vehicles, or goods. This includes situations involving insufficient access, unsafe loading conditions, or items that are prohibited by law or unsuitable for transport in a standard van. Customers must ensure that all items are ready for collection at the agreed time, and that any required permissions, permits, or access arrangements have been obtained in advance.

All prices are quoted in pounds sterling unless otherwise stated. Payment terms will be confirmed at the time of booking and may include card payment, bank transfer, cash, or a deposit in advance, depending on the service type and booking value. Unless we agree otherwise in writing, payment is due upon completion of the service and before unloading ends or the vehicle leaves the delivery location. For longer jobs, staged payment may be requested if agreed beforehand.

Additional charges may apply where the job takes longer than expected, involves extra stops, requires waiting time, involves carrying items over significant distances, or where parking, tolls, congestion-related costs, or disposal fees are incurred. If the customer asks us to carry out work outside the original scope of the quote, we may apply a revised charge. Any man and van Harringay pricing structure is based on honest disclosure by the customer and the assumption that the booking details remain unchanged unless agreed otherwise.

If payment is not received when due, we may suspend further work, retain possession of goods only where permitted by law and contract, and seek recovery of any outstanding sums, including reasonable costs of collection. The customer is responsible for ensuring that their chosen payment method has sufficient funds or authority. Where a payment is reversed, declined, or later charged back without valid reason, we may recover all related administrative and banking fees to the extent allowed by law.

Cancellations and amendments must be made as soon as reasonably possible. Where a customer cancels a booking more than 48 hours before the scheduled time, we may, at our discretion, offer a full refund of any deposit less any non-recoverable costs already incurred. If a cancellation is made within 48 hours of the service time, a cancellation fee may apply to reflect loss of availability and scheduling costs. For same-day cancellations, the full booking fee may be payable.

If we arrive at the agreed address and are unable to complete the service because the customer is not present, access has not been arranged, the property is locked, or the customer has not provided the necessary information, the booking may be treated as a late cancellation or failed attendance. In such cases, we may charge for our time, travel, and any reasonable costs already incurred. The man and van Harringay service will make reasonable efforts to wait for a short period, but we are not obliged to do so where it would affect other bookings.

If we must cancel or reschedule due to vehicle breakdown, staff illness, adverse weather, road closure, safety concerns, or any other event beyond our reasonable control, we will notify the customer as soon as reasonably practicable and arrange a new time where possible. Our liability for cancellation in these circumstances is limited to the refund of any amount paid for the affected service, unless otherwise required by law. We will not be responsible for consequential loss resulting from a cancellation caused by circumstances outside our control.

Our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to these mandatory rights, we will not be liable for indirect or consequential losses, loss of profit, loss of opportunity, or any business interruption arising from the use of the service.

The customer must ensure that all items handed to us are suitable for transport. We are not responsible for pre-existing damage, inadequate packing, or damage caused by defective, loose, or unstable items. Where we assist with lifting, carrying, or loading, the customer must inform us of any fragile, valuable, or unusual items. Unless we specifically agree in writing, we do not accept responsibility for dismantling, reassembly, securing internal components, or transporting items that require specialist handling beyond a standard man and van Harringay service.

Where goods are damaged or lost while in our possession, the customer must notify us promptly and provide reasonable evidence of the issue. Any claim must be supported by details of the item, the circumstances of the incident, and, where possible, photographs or receipts showing value. Our maximum liability for any claim relating to goods carried under these terms will not exceed the total amount paid for the specific service in question, except where a higher level of liability has been expressly agreed in writing or required by statute.

Customers are responsible for ensuring that all goods presented for transport are lawful to move and that they have the right to dispose of, sell, or transfer those goods. This is particularly important for items that may fall within environmental or regulatory controls. In relation to waste, the customer must comply with all applicable waste regulations and must not ask us to transport, deposit, or dispose of controlled waste unless this has been agreed in advance and is lawful under the relevant permits and licensing framework. We may refuse any load that we reasonably believe does not comply with the law.

Where waste collection, clearance, or disposal is included as part of the booking, the customer confirms that the waste has been described accurately and that no prohibited, hazardous, or illegal material is mixed with the load unless we have expressly agreed to handle it and are lawfully permitted to do so. Examples of prohibited or restricted items may include chemicals, asbestos, medical waste, pressurised containers, batteries, paint, oils, solvents, and electrical items subject to special disposal controls. Any breach of these rules may result in additional costs, refusal of service, or immediate termination of the booking.

The customer is responsible for packing and separating items where required by law or by the practical needs of the service. If we are instructed to remove waste from a property, the customer must provide accurate details about the type, quantity, and condition of the waste. If prohibited material is discovered during loading or transport, we may stop work, unload the material at the customer’s risk, or take any lawful steps necessary to avoid breaching environmental duties. Any costs incurred due to incorrect waste descriptions may be charged to the customer.

We will use reasonable care and skill in carrying out the service, and we expect the customer to cooperate in good faith throughout the booking. The customer must provide safe access, adequate parking information, and a clear path for loading and unloading where reasonably possible. The customer must also ensure that children, pets, and unauthorised persons do not interfere with the work. Any delay caused by the customer, their representatives, or by property conditions may result in additional charges and may affect our ability to meet later bookings. Our aim is to provide a reliable Man and Van Harringay service while managing practical constraints fairly.

All items should be ready at the agreed collection time unless a different arrangement has been agreed. If the customer is sending someone else to oversee the booking, that person must be authorised to make decisions about access, item release, and acceptance of the completed service. We are entitled to rely on instructions given by the customer or their nominated representative. Any changes to delivery address, route, timing, or item list requested after the booking is confirmed may be accepted or declined at our discretion and may lead to revised pricing.

These terms do not affect the customer’s statutory rights under UK consumer law where applicable. If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any term shall be deemed a waiver of that term or of any other right. The customer acknowledges that these terms form the entire agreement between the parties regarding the service, unless varied in writing by both parties.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless otherwise required by law. By booking the service, the customer agrees that any legal proceedings will be brought under that jurisdiction. This governing law provision applies to all bookings made with the man and van Harringay service, regardless of where the customer is based.

Nothing in these terms limits any rights that cannot legally be limited, including rights relating to consumer protection, misrepresentation, or the supply of services with reasonable care and skill. If a court or competent authority decides that part of these terms should not apply, that decision will not affect the remainder of the agreement. The customer confirms that they have read, understood, and accepted these Terms and Conditions before proceeding with a booking.

For avoidance of doubt, any reference to service performance includes the loading of items into the vehicle, transit, unloading, and any agreed waiting time, but does not create an obligation to provide services outside the booked scope. The man and van Harringay team may refuse to handle items that are unsafe, unlawful, excessively heavy without adequate notice, or likely to cause injury or damage. By continuing with a booking, the customer confirms they accept these practical and legal limitations as part of the contract.