Man and Van Harringay Privacy Policy

This Privacy Policy explains how Man and Van Harringay collects, uses, stores, and protects your personal data. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man and Van Harringay customers and prospective customers within the Harringay area, including individuals, households, and business clients who contact us, request a quotation, or use our services.

Who We Are and Scope of This Policy

Man and Van Harringay provides transport, removal, and related services within the Harringay area. For the purposes of data protection law, Man and Van Harringay is the data controller. This means we decide how and why your personal data is processed when you interact with us and when we deliver our services.

This Privacy Policy covers personal data collected directly from you and, where applicable, personal data collected from third parties acting on your behalf, such as a family member or colleague who books our services for you.

Personal Data We Collect

We only collect personal data that we need in order to provide and manage our services. The categories of data we may collect include:

Contact and identity details: name, address, pick-up and delivery addresses, contact information such as telephone number and other contact details you choose to provide.

Service and booking information: moving dates and times, details about the items to be transported, access information for properties, and any instructions or notes relevant to the service.

Billing and payment details: information needed to prepare quotes and invoices, such as billing address and payment status. We do not store full payment card details when card payments are processed by third-party payment providers.

Communication records: information contained in messages you send to us, including enquiries, complaints, feedback, and any correspondence about quotations and bookings.

Website and usage data: if you visit our website, we may collect limited technical information such as pages visited and basic device or browser information, typically through cookies or similar technologies where used. Any use of cookies, if applicable, will be limited to what is necessary to operate and improve our services.

How and Why We Use Your Personal Data

We use your personal data only when we have a lawful basis to do so. The main purposes for which we process your data are:

To provide our services: We use your contact details and service information to respond to enquiries, provide quotations, confirm bookings, plan routes, carry out removals and transport services, and manage any follow-up work.

To manage our relationship with you: We use your data to communicate with you before, during, and after your move, including sending service updates, confirming arrangements, and dealing with any issues or queries.

To handle payments and accounting: We process billing and payment information to issue invoices, collect payments, keep appropriate financial records, and meet our legal and tax obligations.

To improve and protect our business: We may use anonymised or aggregated data derived from your personal data to analyse how customers use our services, improve our operations, manage risk, and maintain security.

To comply with legal obligations: We may process and retain certain information where required to meet legal, tax, insurance, or regulatory requirements, or in connection with the exercise or defence of legal claims.

Lawful Basis for Processing

The lawful bases under data protection law that we rely on include:

Contract: We process your personal data when it is necessary to enter into a contract with you or to perform a contract, for example when providing a quote, confirming a booking, or carrying out a move.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests, such as managing our operations, maintaining records, preventing fraud or misuse, and improving our services, provided that these interests are not overridden by your rights and freedoms.

Legal obligation: We process and retain specific data when required to comply with applicable laws, such as tax and accounting regulations.

Consent: In limited cases, and where required by law, we may rely on your consent to process your personal data, for example for certain types of optional communications. Where we rely on consent, you may withdraw it at any time.

Data Retention: How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet our legal and business obligations. The length of time we keep data may vary depending on the type of information:

Service and booking records: Typically retained for a period that allows us to handle any queries, complaints, or follow-up work after your move and to maintain accurate business records.

Financial and accounting records: Retained for the period required by applicable tax, accounting, and legal obligations.

Communication records: Retained for a period that enables us to manage our relationship with you, deal with disputes, and improve our services.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties when necessary to provide our services or to meet our legal and business obligations. These third parties act as data processors or independent controllers, depending on their role.

Service providers and contractors: We may share relevant data with subcontracted drivers or helpers, payment processors, accountants, or administrative support providers who assist in delivering our services and running our business.

Technology and infrastructure providers: We may use third-party providers for secure data storage, email, booking management, or other technical services. These providers act as data processors and only process your data on our instructions and for specified purposes.

Professional advisers and authorities: We may share data with insurers, legal advisers, or public authorities where necessary for legal, regulatory, or insurance purposes, or to exercise or defend legal claims.

Whenever we use data processors, we ensure that appropriate contracts and safeguards are in place to protect your personal data and ensure it is processed in accordance with data protection law.

International Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data receives an adequate level of protection. This may include using contracts approved for use in international data transfers or relying on other lawful transfer mechanisms.

How We Protect Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff awareness, and regular review of our security practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply in all cases where we act as controller, although they may be subject to certain limitations and exemptions.

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal reason for us to retain it.

Right to restriction: You have the right to ask us to restrict the processing of your personal data in certain situations, such as while we are responding to a request to correct your data.

Right to object: You may have the right to object to processing that is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer that data to another controller, where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy, you can contact us using the contact details provided on our website or other service information.

You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we handle your personal data. We would encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our services, business operations, or legal obligations. Any updated version will be made available using our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Man and Van Harringay customers and prospective customers in the Harringay area and is intended to provide clear and transparent information on how we handle your data.