Man and Van Harringay Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Harringay provides removal, transport and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business that books and pays for the services.

We, Us, Our means Man and Van Harringay as the provider of the services.

Services means removal, transport, loading, unloading, packing, storage, and any related services that we agree to provide.

Goods means the items of property which are the subject of the services.

Contract means the agreement between the Client and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van removal and transport services for domestic and commercial clients, including loading, unloading, and transportation of goods between locations within our operating area and, by prior agreement, elsewhere in the United Kingdom.

The specific scope of work, including the number of operatives, vehicle size, collection and delivery addresses, and any additional services, will be confirmed at the time of booking.

Any services not expressly agreed at the time of booking, such as packing, dismantling or reassembling furniture, or carriage of unusual or high-value items, may require an additional quotation and separate agreement.

3. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted your request and provided a booking confirmation.

When making a booking, you must provide accurate and complete information, including:

Full collection and delivery addresses and access details.

Approximate list or description of goods to be moved.

Any items of unusual size, weight or fragility.

Details of any access restrictions such as stairs, lifts, parking limits or time restrictions.

The presence of any items that may be considered hazardous or restricted.

Our quotation and acceptance of your booking are based on the information you provide. If the information supplied is inaccurate or incomplete, we reserve the right to amend the price, alter the service, or in serious cases cancel the booking with applicable charges.

4. Quotations and Prices

Quotations may be provided as fixed price or on an hourly rate basis, depending on the nature of the job and the information available at the time of booking.

Unless explicitly stated otherwise, quotations are exclusive of congestion charges, tolls, parking charges, fines arising from your instructions, ferry fees, or additional costs that are outside our control. These may be added to your final invoice.

Quotations are valid for a limited period, which will be stated at the time of quoting. After this period, we may revise or withdraw the quotation.

We reserve the right to adjust prices where the job details change, extra labour or time is required, the distance is greater than initially stated, or additional services are requested or required on the day of the move.

5. Payments and Charges

We may require a deposit to secure your booking. The amount and payment deadline will be confirmed at the time of booking. The deposit is generally non-refundable except as set out in the cancellation section.

Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the services, or in advance for certain jobs or commercial accounts.

We accept various payment methods, which will be communicated to you during the booking process. We do not accept payment by cheque unless expressly agreed in advance.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate, and to suspend or cancel any further services until all outstanding sums are settled.

For hourly rate bookings, the charging period starts from the agreed arrival time or from the time the vehicle arrives at the pickup address, whichever is earlier, and continues until completion of unloading at the final destination, including any waiting time caused by circumstances within your control.

6. Cancellations and Changes

If you need to cancel or reschedule your booking, you must notify us as soon as possible. The following cancellation terms will normally apply:

Cancellations more than 7 days before the service date: deposit may be refundable or transferable at our discretion.

Cancellations between 7 days and 48 hours before the service date: we may retain some or all of the deposit to cover administrative and scheduling costs.

Cancellations less than 48 hours before the service date or on the day of the service: we reserve the right to charge up to 100 percent of the quoted price.

If you wish to make changes to your booking, such as altering the date, time, addresses, or size of the job, we will try to accommodate these changes but cannot guarantee availability. Changes may result in an adjusted price.

We may cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures, or safety concerns. In such cases, we will attempt to reschedule the service with you at the earliest convenient time and will not be liable for any consequential loss.

7. Client Responsibilities

You are responsible for:

Ensuring that you have the full legal right, title and authority to move the goods.

Obtaining all necessary permissions for access, parking, loading and unloading at both collection and delivery addresses.

Providing safe and suitable access to the premises and notifying us of any potential issues such as narrow staircases, low ceilings or restricted loading areas.

Packing your goods securely and appropriately, unless we have agreed to provide packing services.

Removing any personal documents, valuables, money, jewellery, and other high-value or irreplaceable items from the goods before the move.

Supervising the move or appointing a responsible adult representative who can provide instructions and sign documentation on your behalf.

Checking that all goods are loaded and unloaded, and ensuring that nothing is left behind at the collection address or in the vehicle after completion.

8. Excluded and Restricted Items

We do not carry, and you must not include in the goods to be moved, any of the following without our prior written consent:

Hazardous or dangerous goods, including flammable, explosive, corrosive or toxic substances.

Illegal items or substances.

Livestock, pets or other animals.

Perishable goods that may deteriorate during transport or storage.

Valuables such as cash, precious metals, jewellery, watches, important documents, or collections of exceptional value.

Any item that is prohibited by law or which we reasonably believe may present a risk to our staff, vehicles or other clients' goods.

If such items are handed to us without our knowledge or consent, we will have no liability for any loss or damage, and you will be responsible for any fines, claims or costs arising from their presence.

9. Waste and Disposal Regulations

We operate as a removals and transport service and not as a general waste disposal or rubbish clearance company. We will not remove or dispose of waste in breach of applicable waste management laws and regulations.

We may, by prior agreement, transport certain unwanted items to a licensed waste or recycling facility. Where this is agreed:

You must clearly identify which items are to be disposed of and confirm that you have the right to dispose of them.

We will only dispose of such items at lawful and authorised facilities.

Any charges for disposal, including fees levied by the facility, will be added to your invoice.

We will not handle or dispose of hazardous, clinical, chemical, or controlled waste. You are responsible for arranging appropriate licensed contractors for such materials.

You agree not to request or require us to dispose of items by fly-tipping or any other unlawful means. We reserve the right to decline any job or item that, in our opinion, may breach waste regulations or present a health, safety or environmental risk.

10. Liability for Loss and Damage

We will take reasonable care to protect your goods and property while providing our services. However, our liability is subject to the limitations set out in this section.

We will not be liable for loss or damage arising from:

Poor or inadequate packing by you or a third party not instructed by us.

Goods that are inherently fragile or defective.

Normal wear and tear, or deterioration caused by normal handling or transport.

Changes in atmospheric conditions, damp, mould, rust or infestation.

Loss of or damage to cash, jewellery, valuables or other excluded items.

Events beyond our reasonable control, such as accidents caused by third parties, severe weather, or acts of vandalism or theft that we could not reasonably prevent.

Our liability for loss or damage to goods, where we are found to be at fault, will be limited to a reasonable repair or replacement cost, taking into account age, condition and market value, and may be subject to a financial cap per job, which will be communicated to you on request.

We will not be liable for any indirect or consequential loss, such as loss of profit, loss of enjoyment, or costs arising from delays, missed appointments, or inability to use a particular item.

You must report any visible loss or damage to goods or property as soon as reasonably possible and, in any event, within 48 hours of completion of the services. Failure to notify us promptly may affect our ability to investigate and may reduce or extinguish any potential liability.

11. Damage to Property

We will take reasonable care to avoid damage to your property, including floors, walls, doors and fixtures, while carrying out the services.

Where damage occurs as a direct result of our negligence, we may arrange for repair or compensation, subject to reasonable evidence and our overall liability limitations.

We will not be responsible for:

Damage to property arising from moving large or awkward items where there is limited or unsafe access and you have been advised of the risk.

Damage to items or property where you have insisted on a particular method of moving or placement against our advice.

Minor cosmetic damage, such as small scuffs or marks, that can reasonably be expected during the movement of furniture in tight spaces.

12. Timeframes and Delays

Any timings provided for arrival, loading, transit and completion are estimates only. While we will use reasonable efforts to meet agreed times, they cannot be guaranteed.

We will not be liable for losses arising from delays due to traffic, road closures, accidents, access issues, adverse weather, or other circumstances beyond our reasonable control.

If delays are caused by you, your representatives, or third parties under your control, we may charge for waiting time or additional hours beyond the original booking.

13. Insurance

We maintain appropriate insurance cover for our vehicles and public liability in connection with the services we provide.

Our insurance may not cover all types of goods or all circumstances of loss or damage. You are strongly advised to arrange your own additional insurance for high-value or fragile items and for comprehensive cover of your goods during the move.

14. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

Any complaint relating to loss or damage should include supporting evidence, such as photographs, receipts or repair estimates where available.

We will review your complaint and respond within a reasonable period. Where appropriate, we may propose a remedy such as repair, partial refund, or other form of resolution, taking into account our obligations and liability limitations under these Terms and Conditions.

15. Data Protection and Privacy

We collect and use your personal data for the purposes of managing your booking, providing the services, handling payments, and communicating with you.

We will process your personal data in accordance with applicable data protection laws and will take reasonable steps to keep your information secure.

We will not sell your personal information to third parties. We may share necessary details with our staff, contractors, or service providers where required to fulfil the contract or meet legal obligations.

16. Variations and Waiver

No amendment to these Terms and Conditions will be binding unless agreed by us in writing. Any special terms must be clearly stated in your booking confirmation or in a separate written agreement.

Our failure to enforce any part of these Terms and Conditions at any time does not constitute a waiver of our rights and does not prevent us from enforcing that part or any other part in the future.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as removed to the extent necessary, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.